Support & refunds

How to request a refund

Contact Easton using the email address you used at checkout and name the city relocation planner. Send the request within seven days of your purchase. You can tell us what didn’t work, but a reason isn’t required. Opening or downloading the planner does not remove this offer.

We reply within 24 hours and handle requests manually. An approved refund goes back to the original payment method. Your bank determines when it appears; we will confirm when it has been submitted. Don’t include card numbers or your private purchase link in your message.

What happens to your planner?

After a full refund, your paid access ends. Stop using and delete the purchased files; the free city guides remain available. Export any personal notes you need before requesting the refund.

Access problems and duplicate charges

If an email is missing or a link does not work, contact us before paying again. We also help with duplicate charges and delivery problems after the seven-day window. This voluntary offer does not limit rights that apply under consumer law.

Who you’re buying from

Relocate Asia is run by Easton, who lives in Vietnam. Easton Works is the display name used for our Stripe account; it is not a separate company. Your checkout and receipt may show that name.

Published September 7, 2026. The seven-day offer also covers purchases made during the seven days before publication.